Most finance operations documentation fails for a handful of repeated reasons: it describes what someone meant to do rather than what they actually do, it has no named owner, it lives somewhere nobody looks, it names tools and screens instead of steps and decisions,...
An accounts receivable follow-up routine is a written, fixed sequence of contacts about an open invoice: the same contacts in the same order, each with a named person who makes it, each one written down in one place, and a defined point where the matter stops being a...
A month-end close checklist is a written list of every task that has to happen between the end of a period and the moment someone says the books are closed, in the order those tasks happen, with a named owner against each one. To build one, write down what your close...